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ATTTVNOWHelp

Community Support

 • 

2.2K Messages

Thu, Sep 22, 2016 2:42 PM

AT&T TV NOW Supported Devices

AT&T TV NOW Supported Devices

 

Amazon

  • Fire TV stick, cube, or streaming player

  • Fire TV edition Smart TV (2nd generation and higher)

Android Phones and tablets running version 5.0 and higher

Apple and iOS

Google

Roku

Heads up: Starting January 1, 2020, you won't be able to add the AT&T TV channel to your Roku device. Already have AT&T TV on your Roku device? You can keep using it as long as you don't delete the app. Once you delete the app, you will be unable to install it. We're actively working on a new agreement with Roku and hope to resolve this soon.

  • 4K Roku TV (7000X) and non-4K TV (8000X)

  • Roku Streaming Stick® (3600X, 3800RT, 3800RW, 3800X), and Streaming Stick+ (3810RW, 3810X)

  • Roku 4 (4400)

  • Roku Premiere (4620) and Premiere+ (4630)

  • Roku Ultra (4640X, 4660RW, 4660X)

  • Roku Express (3900RW, 3900X) and Express+ (3910RW, 3910RX)

Samsung2017 and 2018 Smart TVs

--

 

When will my device or preferred browser be compatible? We're always working to bring this experience to more folks. At this time, we do not have information on if or when other devices will be added.

Note: AT&T TV NOW does not support rooted or jailbroken devices—that is, phones, tablets, or other devices from which users have removed carrier restrictions to gain extra controls.

 

-AT&TCustomerCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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1 Message

4 years ago

Will an app or browser access ever be available to acces Direct TV Now on a Kindle HD device?

Tutor

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1 Message

4 years ago

When will directv be able to stream on the roku?

Mentor

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42 Messages

4 years ago

I'm really surprised that Android TV was not included from the start. That's all we have in our home (Mi Box running Android TV 6). If you can support Fire TV, you can definitely support Android TV. Can we get a timeline as to when an app will be available? Other OTT providers already support Android TV (i.e. Sling, PS Vue).

Tutor

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1 Message

4 years ago

Any idea how long before a Roku app is released ?    I have three Roku's.

Contributor

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3 Messages

4 years ago

I see Crime and Investigation as an available channel for the Go Big package (http://cdn.directv.com/content/dam/dtv/gmott/html/compare-packages-account.html), however, when I attempt to view it either through Chrome, iOS or tvOS I do not see it in the guide as a channel. Is it possible that it is coming in the future but it just hasn't been enabled for the service? 

Voyager

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2 Messages

4 years ago

Could you please add TiVo to the allowed device list for HBOGO? A lot of cord cutters went with a over the air TiVo Romio for DVR like me for local channels and it won't let me sign into HBO on the device because it's not n the list of supported devices on Directvgo.

Thanks.

Daniel644

Scholar

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84 Messages

4 years ago

EVERYONE asking about Roku support, in the Press Event it was stated at 2-4 weeks, later articles and DTV personell on teh facebook page have stated 1st quarter 2017 (so 4 months tops), personally I think the reason for not launching with Roku is due to Roku being mid way through a MAJOR OS update that includes a new SDK, they likely used the new SDK to develop the app, as features in the new SDK where needed to give the same experience as found on other devices and as such the rollout of 7.5 needs to be completed before the app can be released, but thats just my theory.

Contributor

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1 Message

4 years ago

My TV has Amazon Prime TV built in.  Can I access Direct TV NOW?  

If yes, how?  

I saw some other comment on VPN being on or off.  I had no clue what this meant.

 

Thanks

Teacher

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13 Messages

4 years ago

It would be nice if you added the ability to play to generic android media players such as the RK3188 (Rockchip) or the MXq series, like those that can be bought off ebay for a reasonable price.  They stream Netfilx, ESPN and all the other stuff just fine.  Your app loads okay but then crashes when starting to play anything.  BTW, those come from the manufacturer already rooted.  Just because a device is rooted you should not prevent us from using it to watch the service.

Daniel644

Scholar

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84 Messages

4 years ago

@SteveR67 not with the TV directly, Amazon Prime is Amazons video app, it doesn't make your TV a "Fire TV", you'll need a supported device to use to stream.

ATTTVNOWHelp

Community Support

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2.2K Messages

4 years ago

Hello @mfucci,

 

Connectivity problems may prevent the DIRECTV NOW app from pairing with your Cast Enabled device. To resolve this issue, try the following:

 

  • Make sure your mobile and Cast Enabled devices are connected to the same Wi-Fi network.
  • Close and re-launch both the DIRECTV NOW and Cast enabled devices.
  • Check for updates to your DIRECTV NOW and cast enabled apps from your app store (if available).
  • NVIDIA TV Shield is not a supported device yet and review our supported devices for additional details.

 

-DIRECTVNOWCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mfucci

Teacher

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16 Messages

4 years ago

This is not a mere connectivity problem. It connects fine. The problem is that it can't successfully stream (instead it displays a continuous 10-15 second video loop of the selected program). Are you telling me that DirecTV is not aware that Cast-enabled devices other than the Chromecast are not in fact working with DirecTV Now despite being officially supported devices? This is not an isolated incident as this is the case for each and every SmartCast display on the market. Let me know if you need more info and please alert your technical team ASAP! There are a lot of upset customers out there and your failure thus far to even recognize this issue is somewhat alarming.

 

 

Teacher

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7 Messages

4 years ago

Hello,

    I am on the latest beta of iOS 10 and tvOS 10, and they both have a 'TV Provider' option that allows you to designate who your cable provider is for single sign on (and currently also lists things like DirecTV (not DirecTV NOW) and Sling (another streaming service similar to DirecTV NOW) and additional ones. I am assuming that single sign in/TV Provider sign in is coming, possibly with the final version of 10.2. Can someone from AT&T/DirecTV NOW confirm this? While I'm allowed to log into the various services' apps using the DirecTV NOW login, I'd like to sign in once and have it apply to all, like is supported in others.

Thank You!

ATTTVNOWHelp

Community Support

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2.2K Messages

4 years ago

Hi @david3456,

 

Thanks for letting us know what you did to resolve this! It will help many members who may have similar issues!

 

-DIRECTVCARENow

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

4 years ago

Hello, 

I purchased direct tv now yesterday. I prepaid for 3 months. When i log in from the website, it's like i never subscribed. everything says subscribed. And if i click on free view, its asking me to purchase all over again. Also, I can't download app from welcome aboard email. So i downloaded app directly from itunes to my ipad, but non of my package information is viewable or loaded on app. please help!

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