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Fri, Aug 7, 2020 4:50 PM

AT&T TV NOW - screen freezing during commercials on certain channels

Is anyone else having issues with screen freeze on certain channels during certain commercials.  It appears to happen mostly on Volkswagon & HBO Max commercials.  On channels like FS1, TNT, TBS, SCI FI, & Paramount (I'm sure there are others, but those are the ones i have noticed so far).  This issue seems to have started this week or very late last week.  


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133.9K Messages

2 months ago

Good morning @vesely24,


Thanks for reaching out! Let's take a further look into this. 


What devices are these commercials freezing on? Then, have you performed any troubleshooting steps?




KristinA, AT&T Community Specialist

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