Skip to main content
AT&T Community Forums
V

New Member

 • 

1 Message

Fri, Aug 7, 2020 4:50 PM

AT&T TV NOW - screen freezing during commercials on certain channels

Is anyone else having issues with screen freeze on certain channels during certain commercials.  It appears to happen mostly on Volkswagon & HBO Max commercials.  On channels like FS1, TNT, TBS, SCI FI, & Paramount (I'm sure there are others, but those are the ones i have noticed so far).  This issue seems to have started this week or very late last week.  

Responses

Brand User
ATTHelp

Community Support

 • 

133.9K Messages

2 months ago

Good morning @vesely24,

 

Thanks for reaching out! Let's take a further look into this. 

 

What devices are these commercials freezing on? Then, have you performed any troubleshooting steps?

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question