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Tutor

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2 Messages

Mon, Jul 23, 2018 4:16 PM

AT&T TV Now issues with Fire Stick

Here is my issue - I used to have AT&T TV Now but stopped subscribing to it a few months ago. I decided to give it another try with their promotion of 3 months for $10. I have 3 TVs; 1 is an Element TV with Amazon Fire TV built in, and the other two use Fire Sticks. I have been able to use the AT&T TV Now service fine on my Element TV, but I've not been able to get it to work at all on my Fire Sticks. When I launch the app on my FireStick it keeps saying "The page is unable to load right now." I have tried everything I know to do: clear cache, uninstall/reinstall, I even set my Fire Stick back to factory defaults and started all over, but I keep running into the same problem, and I can turn my Element TV on while I have this problem and it comes right up. Not sure what to do at this point other than give up on AT&T TV Now once again.

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Brand User
ATTHelp

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121.1K Messages

2 years ago

Hi all,

 

If you are using a 1st generation Fire Stick, they are not compatible with AT&T TV NOW. Not to worry, check out what Fire devices and other streaming platforms work with AT&T TV NOW.

 

If you do have a compatible device, try uninstalling and reinstalling the app. Restarting your internet connection can also help. 

 

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Tutor

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2 Messages

2 years ago

Thanks, last night I figured out that it wasn't working because my Fire Sticks are 1st Generation.  DirecTV Now used to work on these Fire Sticks but no longer do. I have ordered a 2nd gen stick which will hopefully resolve the issue, but it's annoying that I am forced to upgrade my hardware in order to use this service.

Brand User
ATTHelp

New Member

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121.1K Messages

2 years ago

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

New Member

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121.1K Messages

2 years ago

@hwdeibel

 

You're welcome! We completely understand that it can be frustrating. We are working to make your streaming experience better while keeping up with the latest technology 🙂 Let us know if you have any additional questions.

 

Jan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

a year ago

I can't sign in to my direct TV 

 

Tutor

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a year ago

I am n

Tutor

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3 Messages

a year ago

Hi, Tried to sign in to my new Direct Tv Now on my smart tv and it will not let me sign in.  Help!

Contributor

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1 Message

a year ago

I have a New Amazon Firestick 2nd generation. Our speed test internet download is 43mb. When trying to watch a Recorded Show on DTV Now all it does is Continually Buffer & Display a Sorry it's taking so long Message. Amazon & Netflix Streaming work Perfectly. DTV Now is unusable & will soon be Canceled. B

 

Contributor

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2 Messages

a year ago

I have both a fire stick and iPad using Directtv Now.  The fire stick shows Fox Sports Southwest Oklahoma and the IPad shows Fox Sports Southwest for the Dallas Ft. Worth area.  I want Fox Sports Southwest for the DFW area on my fire stick.  I’ve entered the zip code on my fire stick, 76180.  How do I fix this problem?