AT&T TV NOW Error Codes

For the new AT&T TV NOW Experience, go here for updated Error Message details and troubleshooting.

The below explain AT&T TV NOW error messages and the troubleshooting steps to correct them.

Error Message 10: No Connection

When streaming AT&T TV NOW from a mobile device, you may occasionally experience issues with your connection.  Oftentimes, this can be fixed by powering your device down and restarting. 

Additional tips:

Restart your Wi-Fi network

Before restarting your home network, turn off any mobile or set-top device experiencing connection issues. Once the home network has been restarted, power can be restored to these devices.

• Remove power from your modem and wait 30 seconds before turning back on. If you have a separate router device, restart it as well.
• Plug your modem (and router if you have one) back in. Allow your devices to connect with your network. If there are any error lights or you do not connect, contact your Internet Service Provider.
• Once the modem/router is online again, launch AT&T TV NOW.

Connect other devices

If you have other devices that connect to the Internet, test them to ensure your connectivity to the Internet. If they do not connect, please contact your Internet Service Provider.

Optimize your Wi-Fi signal

If your streaming device connects to the Internet using a Wi-Fi connection, the following steps may improve your connection:

• Move your wireless modem/router to a central location in your home. This should provide a better connection. Do not place these devices on the floor and try to keep them elevated.
• Avoid any placing your modem/router near any unrelated electronics, including stereos, speakers or telephone equipment. Interference from other electronic devices may interrupt signal.
• Assess the number of devices connected to your Wi-Fi network. Remember, each device consumes bandwidth. 

If you're still experiencing trouble, please contact your Internet service provider.

Error Message 20: Login Error

This means that the AT&T TV NOW® email address and/or password was entered incorrectly.

• Ensure you are using the email address associated with your AT&T TV NOW account.
• Enter your password.  If you've forgotten your password, select Forgot Password and an email will be sent to the account holder with reset instructions.

The password reset link included in the email will remain active for 24 hours.  If that time has passed, please follow the instructions above to have another password retrieval email sent to the account holder.

If you've forgotten the email address associated with your account, select the Chat link (available 24/7) at the bottom of this page for assistance. 

Error Message 30: Service Error

We may be experiencing service related problems on our end.  If so, we'll work to resolve any issues as quickly as possible.  We apologize for any inconvenience!

For now, try the following tips which may also assist:

• Restart your device/player.
• Force close and restart the AT&T TV NOW®
• Check for AT&T TV NOW app updates in your software store.
• Uninstall/reinstall AT&T TV NOW app.
• Look for device software updates in your software store.

Error Message 40: Video Error

This message indicates trouble while loading video content. We are likely experiencing a temporary delay in data transmission and will resolve the issue as soon as possible.

For now, try the following tips which may also assist:

• Restart your device/player.
• Force close and restart the AT&T TV NOW®
• Check for AT&T TV NOW app updates in your software store.
• Uninstall/reinstall AT&T TV NOW app.
• Look for device software updates in your software store.

Error Message 50: Location Services Are Off

Your device's "Location Services" may be turned off.  To update:

1. Go to Settings on your device.
2. Enable Location Services.
3. Try again to identify your location using the AT&T TV NOW app.

Error Message 60: Too Many Streams

You have reached the limit of playable devices for your subscription.  Currently, you can stream content simultaneously on up to two devices with AT&T TV NOW®.

An additional subscription is required if you need more than two simultaneous streams.

Error Message 70: Blackout

If a game is blacked out from certain channels or subscription packages, you may be able to see it on another channel or on a local broadcast channel, if available in your area.

How do blackouts work?

Sports blackouts are controlled by the leagues, associations and networks that purchase the rights to broadcast individual games. This is also in conjunction with local teams. For example, our agreements with sport leagues and associations restrict us from airing events near where a game is locally broadcast. In other cases, national networks like ESPN and TNT retain exclusive distribution rights to an event.

If a national network has the national rights to broadcast a sports game, AT&T TV NOW customers who live in the home team's area may not be able to watch with their AT&T TV NOW subscription. If a network that AT&T TV NOW carries has national rights to broadcast a game, it will be available on those channels.

Regional sports networks do not obtain national broadcast rights for professional sports.

Important information about blackouts

Channel line-ups are based on the account holder’s billing address and determined by zip code.

Viewing is based on physical location and broadcast market at the time you're watching.

Teams, events, and programs not distributed locally are subject to a blackout.

Error Messages 80, 81, 82, 83, 84, 85: Action Failed

If you see an “Action Failed” error message, it is likely associated with one of the following tasks:

• Error Code 80: Saving a Favorite channel
• Error Code 81: Adding a show to a Watchlist
• Error Code 82: Displaying the Show Details screen
• Error Code 83: Entering the Guide screen
• Error Code 84: Selecting Show All Content
• Error Code 85: Searching for content

These errors should be rare and normal functionality should resume quickly.  If the error message continues to appear, please close out of the AT&T TV NOW app and relaunch it.  We apologize for any inconvenience.

Error Message 90: Rental

If you see error message 90 after purchase of a Video On Demand rental, sign in to your account to check availability of the title and start time, if applicable. For more help, refer to Find on-demand titles to watch with AT&T TV