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Jiangbang

Teacher

 • 

5 Messages

Wed, Nov 30, 2016 8:00 PM

Apple TV Generation 3 issues

I went onto my Apple TV (Gen 3) to stream my newly subscribed Directv Now since it says that was one of the ways to view. However, I do not see the app on my Apple TV. I went to software update and it says that it is up to date. What do I need to do to get the application onto my Apple TV. 

Responses

Accepted Solution

Official Solution

Jiangbang

Teacher

 • 

5 Messages

3 years ago

Below you will find all the devices available for Directv Now. Unfortuantely Apple TV (3rd Generation) is not included. 

Compatible Devices:

  • Amazon Fire TV
  • Amazon Fire TV Stick
  • Apple TV (4th generation)
  • AndroidTM phone 4.4 and higher
  • Android tablet 4.4 and higher
  • Chromecast (for Android only)
  • iPad iOS 9 and higher
  • iPhone iOS 9 and higher
  • iPod Touch version 9 and higher

Compatible Browsers:

  • Internet Explorer 11+ for Windows 8 or higher
  • Chrome 50+
  • Safari 8+

Note:  You will be prompted to download the Silverlight plug-in when you first stream using a web browser.  If you experience issues while streaming with the Safari browser, we recommend using Chrome to stream DIRECTV NOW.

Not Yet Available:

  • Chromecast (for Apple iOS)
  • Roku
 
 

Accepted Solution

Official Solution

Jrandomuser

ACE - Expert

 • 

7.9K Messages

a year ago

The rep may have been confused about Apple TV's "generations", mixing up 4 and 5 (which do work) with 3 and 4.  The DirecTV Now app runs on the tvOS operating system, which is on generation 4 and later.  It would be difficult to get the app on a gen 3 device in any case, since the gen 3 device doesn't have access to an "app store" and can only have apps that Apple is willing to build in (and vendors are willing to write specifically for the obsolete Apple TV operating system rather than tvOS).  Apple has done this for some of the "major" apps (iTunes, Netflix, Amazon Video, some of Hulu), but less widespread apps - including those for the live streaming services and most network apps - aren't there.  (At least as far as I know, none of the other live streaming services are available on Apple TV gen 3 either.)  As noted earlier, I believe you do have the option of sending content from the app running on an iOS device to an ATV gen 3 by AirPlay.

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Official Solution

mrspring

Tutor

 • 

6 Messages

3 years ago

For AppleTV 3rd Gen you have to stream it to your iPad/iPhone and use AirPlay to send it to the 3rd Gen AppleTV. Similar to what you have to do with Amazon Prime.

Contributor

 • 

1 Message

4 years ago

I am unable to locate the Directv Now app on iTunes. Anyone know when it's going to be available?

Contributor

 • 

1 Message

4 years ago

Totally agree, cannot find on apple tv app store at all..

Mentor

 • 

52 Messages

4 years ago

I was able to find the DirecTv app on my phone.  Not sure about the AppleTV app yet as I havent been home to verify if its there.

Relics

Mentor

 • 

22 Messages

4 years ago

Here's a work around for getting the App on AppleTV if you already have it installed on a iOS device like an iPhone / iPad. 

1. Open the AppleTV App Store

2. Go to "Purchased" at the top of the store.

3. Choose "DirecTV Now" and "Get"

 

That should get it on your device. If you downloaded it to your iOS and have auto App download turned on for the AppleTV, it should also be already download to your AppleTV, but this is a work around until search is working for those that don't have an iOS device.

gajazi

Teacher

 • 

15 Messages

3 years ago

DirecTV Now will only work on 4th Generation Apple TV, not 1st, 2nd or 3rd.

 

jdcarpe

Mentor

 • 

25 Messages

3 years ago

I believe you need a Gen 4 Apple TV to use the DirecTV Now service. You can only install App Store apps on Gen 4 or later Apple TV.

Jiangbang

Teacher

 • 

5 Messages

3 years ago

I didn't see anything stating that Apple Gen 3 will not work during signing up. It just says you can stream on Apple TV. That would be a pretty important information to include prior to sign up. I hope that is not the case. 

Jiangbang

Teacher

 • 

5 Messages

3 years ago

I spoke with an At&t representative regarding this issue and the person verified that Apple Gen 1, 2 and 3 will not have the Directv Now app available to stream. You MUST have Apple TV (Gen 4). 

Contributor

 • 

1 Message

3 years ago

How do I stream Directv Now on Apple TV 3rd generation?

gajazi

Teacher

 • 

15 Messages

3 years ago

It was listed under their devices page (not super easy to find) so I knew it going in (that only 4th Gen would work). Which is why I bought the three months up front plan (to get a free one). I have 4 Gen 3's in my house now, so none of them will work.

 

Which sucks.

 

: (

 

Tutor

 • 

3 Messages

3 years ago

How do I get the DTVGO app on a gen2/gen 3 device? Do I need to buy all new apple tv's or cancel? 

jdcarpe

Mentor

 • 

25 Messages

3 years ago

Yes, it must be a 4th Gen or later Apple TV to work.

 

What devices and browsers can be used with DIRECTV NOW?

You can stream DIRECTV NOW content online with most Internet browsers or with TV streaming devices, smartphones and tablets. The devices and browsers listed below are compatible with DIRECTV NOW.  Additional devices will be added as they become available.

Compatible Devices:

  • Amazon Fire TV
  • Amazon Fire TV Stick
  • Apple TV (4th generation)
  • AndroidTM phone 4.4 and higher
  • Android tablet 4.4 and higher
  • Chromecast (for Android only)
  • iPad iOS 9 and higher
  • iPhone iOS 9 and higher
  • iPod Touch version 9 and higher

Compatible Browsers:

  • Internet Explorer 11+ for Windows 8 or higher
  • Chrome 50+
  • Safari 8+

Note:  You will be prompted to download the Silverlight plug-in when you first stream using a web browser.  If you experience issues while streaming with the Safari browser, we recommend using Chrome to stream DIRECTV NOW.

Not Yet Available:

  • Chromecast (for Apple iOS)
  • Roku