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Sat, Jan 7, 2017 7:45 PM
a year ago
4 years ago
Service is down!
@Directvnowcare - this does *not* resolve the issue. I have been having the same problem for two weeks now, with multiple devices and platforms. Logged in, watching either a streaming or recorded show, when the app simply drops out to the login screen.
I have force-stopped, cleared the cache, rebooted the device, uninstalled and reinstalled the application, all multiple times. The problem continues.
Your service is unacceptably unstable for a production application - especially one people are paying to use!
Normally beta testers are compensated for their time and effort. Either pay us (free service until it is stable) or stop charging people for a service that does not work.
Why does my DirectvNow app crash repeatedly throughout the day on Amazon Fire TV Box and Stick and then ask for my password? It's one thing that the app crashes (which Directv Now needs to get figured out quickly), but it's another that I have to re-enter the password everytime. This is the only app doing this and I don't have a problem streaming any other app. Why is this happening Directv Now???
This is still an on going issue just about everyone is having. AT&T DirecTV is aware of the issue however they still give the same robo response. Try to uninstall the app and reinstall the app and also try to reboot the device. It's an annoyance but until they can come up with a fix it's something that we are all having to deal with.
i have to log into my account 10 times a day on my fire tv why? and why the buffering during prime time?
Any other solutions that actually work?
I figured it out, if they let the password prompt keep popping up, people will stop watching like I did, and that will solve the bandwidth issues of too many people watching at one time. I have definitely noticed I am not getting the spinning wheel of insanity as much.
Oh, did I forget to say the password prompt is still an issue?
I've had to reboot the Fire Stick multiple times the past week. Like you, it just stops and prompts for your password. Waiting for the Roku launch. We have three Roku's. I have faith Roku will do a better job.
This is not a device issue but a incompetence issue on Directv engineers side. I also have a Roku but feel that these guys should first get the app stable on the existing devices before they even spend even an hour working on development on a new device.
How can we improve?
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