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Tutor

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1 Message

Sat, Jan 7, 2017 7:45 PM

App keeps signing me off while watching

I keep getting signed out while watching directvnow and have to renter my password. Is there a fix for this?

Responses

theroys88

Guru

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513 Messages

4 years ago

As usual just ignore the fly in the room. These folks are useless and are annoying at best. Their dribble is becoming more annoying as time passes.

Tutor

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2 Messages

4 years ago

Me too

Teacher

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14 Messages

4 years ago

I am also having this issue. How can a multi-billion dollar company run like this? It's like your running this service from Jim Bob's garage. You need to hire engineers that know streamming and how to write code for your apps. It seems like everytime you update the apps. your service gets worse. If the login issue is not fixed within a few days I am out of here. I don't care if I lose the $35.00 deal. It is not worth a penny.

Tutor

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1 Message

4 years ago

I know....Repost...But you lame moderators have not solved the problem as you continue to state in other posts. ¬†I had to sign In 4 times todayūüėč. I had the service lock up or freeze multiple times a day since inception on our fire TV box. ¬†I have uninstalled, cleared everything besides my MIL....Nothin works. ¬†Nothing....

 

Are you serious?  Pee on you and all that call this a reliable alternative to PSVUE, or sling...which never, NEVER let me down.  My kids are done critiquing me for trying to save money....I am going back.  You suck.  

Teacher

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3 Messages

4 years ago

Indeed, this product should have a "BETA" label attached to it. BTW,  AT&T didn't develop this in house. Six months ago they bought a company named QuickPlay Media then proceeded to haphazardly munge together this product with glue code and duct tape. Each time you log in to DirecTVNow it still sends your blob of credit card payment data over to aeg-umsgw.quickplay.com. I give it at least another 4 months before they polish up the integration and work out most of the bugs. There is no excuse for the buffering and bandwidth issues though. We should at least be offered a few months of the premium package in trade for enduring these new product birthing pains.

Tutor

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2 Messages

4 years ago

Same issue with getting logged out every hour or so. ¬†Happened 3 times while watching the Packers/Giants game. ¬†I've been using it for about 1.5 weeks now, and I prepaid for 30 days so I could get the Fire Stick free. ¬†I have a brand new Sony 75" 4K Smart TV, but there is no DirecTV Now app for AndroidTV so I have to resort to the Fire Stick. ¬†I've also used SlingTV and VUE, so if this issue isn't resolved by the time my 30 days is up I guess I'll be switching back to VUE ūüėě ¬†Hopefully they can get an update pushed out asap before they lose their early adopters and this service sinks before it even leaves the harbor...

Tutor

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1 Message

4 years ago

Why do I always have to enter my password? I have 2 fire sticks and I always have to enter my password. Why cant I stay logged in?

Tutor

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8 Messages

4 years ago

This is not solved.   I followed directions last night.   Came back today and half to sign in.   directv if you are going to post a solution as fixed at least give us a vote if the person reporting person thinks it is fixed?

Tutor

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1 Message

4 years ago

Happening with AppleTV as well.
ATTTVNOWHelp

Community Support

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2.2K Messages

4 years ago

Hi @ffdonnie,

 

We are not sure why this is occurring. Please reinstall the app. This may resolve the trouble you are having. 

 

 

If you have any other questions, feel free to check out our Help Center.

 

-DIRECTVNOWCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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5 Messages

4 years ago

I'm experiencing this issue. I'm using the Amazon FireTV stick. I've done the whole "clear data" thing several times and I'm still being asked for my password. This is most frustrating. I plan to cancel my subscription and move to VUE.

Contributor

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1 Message

4 years ago

Picture regularly freeze and often stops completely with connection error.
Rebooting Amazon fire tv restores. Also often asked for password and says you do not have access to the perticular Chanel!
Tried live chat, lady wrote 'we will resolve the issue'.
My problem persists
frustrat3d

Teacher

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15 Messages

4 years ago

many days later, this still has not been solved at all.

 

i even deleted the app on my fire tv and appletv, reinstalled the app, deleted cache, deleted data, did all that stuff....

 

still prompts me for password every 1-2 hours.  awesome!

 

 

Tutor

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8 Messages

4 years ago

@SkinnyBytes I have Directv Now app on my Android Tv You have to side load it and your going to need a mouse Go to Youtube for side loading apps on Android Tv. 

Tutor

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8 Messages

4 years ago

For now all I have been doing is forcing the app to quit in your device setting. Then reopen the app. This should also help for people trying to stop or uninstall the app. I get very few channels as of 7:50am est ABC is one

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