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Tutor

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1 Message

Sat, Jan 7, 2017 7:45 PM

App keeps signing me off while watching

I keep getting signed out while watching directvnow and have to renter my password. Is there a fix for this?

Responses

Tutor

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4 Messages

4 years ago

ok, so i had this problem too.. did the whole clear data , reboot thing.. and while it doesn't make me login all the time anymore. it just got worse because now my app will freeze and everything stops working and instead of it taking me to the sign in screen. i have to manually exit the app then open a different app to get the directv now app to reset itself before it will open and load itself properly.
theroys88

Guru

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513 Messages

4 years ago

Service is down!

Teacher

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2 Messages

4 years ago

 @Directvnowcare - this does *not* resolve the issue. I have been having the same problem for two weeks now, with multiple devices and platforms. Logged in, watching either a streaming or recorded show, when the app simply drops out to the login screen.

 

I have force-stopped, cleared the cache, rebooted the device, uninstalled and reinstalled the application, all multiple times. The problem continues.

 

Your service is unacceptably unstable for a production application - especially one people are paying to use!

 

Normally beta testers are compensated for their time and effort. Either pay us (free service until it is stable) or stop charging people for a service that does not work.

 

Teacher

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5 Messages

4 years ago

I gave up and canceled my subscription. This issue and streaming
performance late evening makes the service unusable. And, I have the
highest level of AT&T UVerse internet service. Going to try Vue.

Contributor

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2 Messages

4 years ago

Why does my DirectvNow app crash repeatedly throughout the day on Amazon Fire TV Box and Stick and then ask for my password?  It's one thing that the app crashes (which Directv Now needs to get figured out quickly), but it's another that I have to re-enter the password everytime.  This is the only app doing this and I don't have a problem streaming any other app.  Why is this happening Directv Now???

Mentor

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23 Messages

4 years ago

This is still an on going issue just about everyone is having.  AT&T DirecTV is aware of the issue however they still give the same robo response.  Try to uninstall the app and reinstall the app and also try to reboot the device.  It's an annoyance but until they can come up with a fix it's something that we are all having to deal with.

Contributor

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1 Message

4 years ago

i have to log into my account 10 times a day on my fire tv    why?   and why the buffering during prime time?

Contributor

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1 Message

4 years ago

Any other solutions that actually work?

Teacher

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4 Messages

4 years ago

I figured it out, if they let the password prompt keep popping up, people will stop watching like I did, and that will solve the bandwidth issues of too many people watching at one time.  I have definitely noticed I am not getting the spinning wheel of insanity as much.

 

Oh, did I forget to say the password prompt is still an issue? 

Contributor

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1 Message

4 years ago

Spoiler
How can I stop the repeated request to login to DIRECTV NOW?! This is so frustrating!

Teacher

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5 Messages

4 years ago

They probably have one developer fixing issues and 50 managers sending
him in different directions. So sad.

Scholar

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85 Messages

4 years ago

I've had to reboot the Fire Stick multiple times the past week. Like you,  it just stops and prompts for your password. 
Waiting for the Roku launch. We have three Roku's.  I have faith Roku will do a better job.

Contributor

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1 Message

4 years ago

Why do I have to sign into my directv now on my fire stick every time I use it.
theroys88

Guru

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513 Messages

4 years ago

This is not a device issue but a incompetence issue on Directv engineers side.  I also have a Roku but feel that these guys should first get the app stable on the existing devices before they even spend even an hour working on development on a new device. 

Teacher

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24 Messages

4 years ago

It occurs to me that since there are several different apps for the service the logoff may be a misdirected hacker defense. That frustrates genuine customers and entertains the hackers. Apps such as fireTV should never have to enter their passwords once the app is setup. There should only be a "streaming" status of 1, 2 or 0 to exclude more than two streams per account. It's like the "bean counters" pushed fast foods providers to restrict napkins or condiments to save a few cents per 100 sales without foreseeing how many customers are going to be lost.

Update after 1st NFL game. The app popped up twice with "unable to logon, connectivity problem." The 2nd time I finished the last few minutes on my antenna (different Fox station) an uninstalled the app as it wasn't functioning at all. After doing the re-install and entering the login it popped up with "an unknown error," then went ahead and logged in. The AP from Amazon must be corrupted to give that message. I'm on antenna for the NBC game now.

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