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134.1K Messages

Thu, May 21, 2020 8:12 PM

HBOMAX App – Buffering & Streaming Solutions

HBOMAX app not working? 

Unable to install the app

Make sure you have enough storage on your device. You may need to delete files to install it.
Make sure you have a supported device and OS. 
 

Problems with the stream

 

Buffering & Quality 

You need at least an internet plan of 5Mbps for one stream. For 3 streams, the minimum recommendation is 24Mbps. If you have a large household that takes advantage of other streaming services, make sure your plan will support them or you may see buffering and quality issues.

 

Streaming Math:

8Mbps X number devices = required estimated bandwidth

 

Heads Up: If you have other streaming services, some streams require between 5 to 15Mbps for HD quality.

 

3 Streams

You can watch 3 streams concurrently. This means only 3 people can watch HBOMAX at one time. You may receive an error that too many streams are in use. 

 

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HBOMAX Information & Help

 

ChrisZ, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Official Solution

Community Support

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2.5K Messages

4 months ago

If you are experiencing buffering and freezing on HBOMAX, check out the info above for solutions to get you back in the stream.

ChrisZ, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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