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Monday, October 18th, 2021 3:08 AM

Yale door lock stuck

Our Yale door look is stuck and the door code does not unlock the door when using the app. I changed the batteries and this does not work 

when inputting the door lock code using the app or the door key pad the lock does not work and we just get some “chimes” from the door lock but the lock does not turn.

any suggestions ?

Community Support


7K Messages

1 year ago

@tjmcfadden6565  Hello. My apologies that you are having an issue with the door lock. Please contact us at 1-855-288-2727 option 4 so that one of our specialists can assist in resolving the issue for you.

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