Community Support
•
7K Messages
Welcome to the Troubleshoot Page
Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat.
We recommend watching our Solution Center introduction and regularly visit this forum page for Solution Center updates.
Don’t forget to visit our Learn Page if you have additional questions regarding your Digital Life system.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
campseverance
Contributor
•
2 Messages
5 years ago
How do I reset an err msg on the keypad? Says alarm was not sent to ATT
0
0
ATTDigitalLifeCS
Community Support
•
7K Messages
5 years ago
@campseverance Have you tried to arm then disarm your system from the keypad?
0
0
Uflbabe
Contributor
•
2 Messages
4 years ago
So I’ve just added another external att digital life camera. I can not get this connected too far out. So purchased google mesh, when I plug the adapter into the google mesh it has no reading. I get readings/output images no issues when plugged into router. Do I need this set up as a pass through. Anyone else do this to get range extension to the camera? Please help
0
0
Pete4258
Contributor
•
1 Message
4 years ago
how do i get the system to discover new key fobs?
0
0
ATTDigitalLifeCS
Community Support
•
7K Messages
4 years ago
@Pete4258 - You will need to call or chat into customer service to have them set your system to discovery mode before discovering your new device. 855.288.2727
0
0
akaae1218
Tutor
•
4 Messages
4 years ago
I have device entries that did not happen, I was the only one home. Can there be false device entries?
0
0
akaae1218
Tutor
•
4 Messages
4 years ago
I also show that my front door battery was changed at 2:45 am, I was asleep.
0
0
ATTDigitalLifeCS
Community Support
•
7K Messages
4 years ago
@akaae1218 Hello. No there are not false entries. Would you please click on my user name and then click "Send PM" to send me a private message with your name, account number, and address and I will have the technical folks take a look on the back end. Thank you
0
0
akaae1218
Tutor
•
4 Messages
4 years ago
0
0
ATTDigitalLifeCS
Community Support
•
7K Messages
4 years ago
@akaae1218 Hello again. I am not sure why that happened and I can look into it and have their supervisor coach them appropriately. That is correct that you should not reply via this thread with any of your personal information as this is a public forum . Please click on my user name and click "Send PM" for a private message to be sent to me with the information that I requested. Thank you
0
0