Community Support
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6.5K Messages
Welcome to the Troubleshoot Page
Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat.
We recommend watching our Solution Center introduction and regularly visit this forum page for Solution Center updates.
Don’t forget to visit our Learn Page if you have additional questions regarding your Digital Life system.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
campseverance
Contributor
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2 Messages
4 y ago
How do I reset an err msg on the keypad? Says alarm was not sent to ATT
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ATTDigitalLifeCS
Community Support
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6.5K Messages
4 y ago
@campseverance Have you tried to arm then disarm your system from the keypad?
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Uflbabe
Contributor
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2 Messages
2 y ago
So I’ve just added another external att digital life camera. I can not get this connected too far out. So purchased google mesh, when I plug the adapter into the google mesh it has no reading. I get readings/output images no issues when plugged into router. Do I need this set up as a pass through. Anyone else do this to get range extension to the camera? Please help
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Pete4258
Contributor
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1 Message
2 y ago
how do i get the system to discover new key fobs?
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ATTDigitalLifeCS
Community Support
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6.5K Messages
2 y ago
@Pete4258 - You will need to call or chat into customer service to have them set your system to discovery mode before discovering your new device. 855.288.2727
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akaae1218
Tutor
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4 Messages
2 y ago
I have device entries that did not happen, I was the only one home. Can there be false device entries?
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akaae1218
Tutor
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4 Messages
2 y ago
I also show that my front door battery was changed at 2:45 am, I was asleep.
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ATTDigitalLifeCS
Community Support
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6.5K Messages
2 y ago
@akaae1218 Hello. No there are not false entries. Would you please click on my user name and then click "Send PM" to send me a private message with your name, account number, and address and I will have the technical folks take a look on the back end. Thank you
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akaae1218
Tutor
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4 Messages
2 y ago
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ATTDigitalLifeCS
Community Support
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6.5K Messages
2 y ago
@akaae1218 Hello again. I am not sure why that happened and I can look into it and have their supervisor coach them appropriately. That is correct that you should not reply via this thread with any of your personal information as this is a public forum . Please click on my user name and click "Send PM" for a private message to be sent to me with the information that I requested. Thank you
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akaae1218
Tutor
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4 Messages
2 y ago
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ATTDigitalLifeCS
Community Support
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6.5K Messages
2 y ago
@akaae1218 Hello. You have to be logged into the forum in order for "Send PM" to show up.. once you log in, click on my user name and then click on "Send PM"
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Jci2002
Contributor
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3 Messages
2 y ago
The plc link led is not lighting up and I tried pairing it and nothing has happened. Please help
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ATTDigitalLifeCS
Community Support
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6.5K Messages
2 y ago
@Jci2002 Hello. I just want to ensure that I am understanding you correctly so I provide the correct information. Are you referring to the DLC, the main controller for Digital Life? If so, what are you trying to pair it to?
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Jci2002
Contributor
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3 Messages
2 y ago
So the dlc connected to the router is down and on YouTube AT&T digital life posted a vid how to fix it if the light did not turn on by paring it with the main controller. The controller located near the box that is installed but when trying to pair them the light stays off
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