*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
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Community Support

Community Support

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7K Messages

Friday, March 31st, 2017 1:41 PM

Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat.

We recommend watching our Solution Center introduction and regularly visit this forum page for Solution Center updates.

Don’t forget to visit our Learn Page if you have additional questions regarding your Digital Life system.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

5 years ago

How do I reset an err msg on the keypad?  Says alarm was not sent to ATT

Community Support

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7K Messages

5 years ago

@campseverance Have you tried to arm then disarm your system from the keypad?

Contributor

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2 Messages

4 years ago

So I’ve just added another external att digital life camera. I can not get this connected too far out. So purchased google mesh, when I plug the adapter into the google mesh it has no reading. I get readings/output images no issues when plugged into router. Do I need this set up as a pass through. Anyone else do this to get range extension to the camera?  Please help 

Contributor

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1 Message

4 years ago

how do i get the system to discover new key fobs?

Community Support

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7K Messages

4 years ago

@Pete4258 - You will need to call or chat into customer service to have them set your system to discovery mode before discovering your new device.  855.288.2727

Tutor

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4 Messages

4 years ago

I have device entries that did not happen, I was the only one home.  Can there be false device entries?

Tutor

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4 Messages

4 years ago

I also show that my front door battery was changed at 2:45 am, I was asleep.

Community Support

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7K Messages

4 years ago

@akaae1218  Hello. No there are not false entries. Would you please click on my user name and then click "Send PM" to send me a private message with your name, account number, and address and I will have the technical folks take a look on the back end. Thank you

Tutor

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4 Messages

4 years ago

Hello, I was about to but it says not to include any of that information when I was about to reply? I just got off the phone w/ someone from support who was no help at all and then transferred me and it hung up. I am not happy. I was on the phone with him for a long time. I don't understand why he did not get a call back number for me.

Community Support

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7K Messages

4 years ago

@akaae1218  Hello again. I am not sure why that happened and I can look into it and have their supervisor coach them appropriately.  That is correct that you should not reply via this thread with any of your personal information as this is a public forum . Please click on my user name  and click "Send PM" for a private message to be sent to me with the information that I requested. Thank you

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