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Mon, Feb 17, 2020 3:19 PM

Sorry, we don't recognize your email address.


I have a problem when I try to enter in my yahoo account. I enter my email end I receive this error: Sorry, we don't recognize your email address.

Can you pleas help me.

Community Support


6.9K Messages


Let us help get you signed into your email account, @_Play_4fun_.

Is your email account an AT&T account or yahoo account? If you need help with your yahoo email account, we suggest that you reach out to the yahoo support team to get better assistance.

To help you sign back into your AT&T email account, please clear cache on your device, update your browser, disable your firewall, reset your email password using myAY&T to see if that helps.

You can also view this great article to get tips on how to troubleshoot your not working email.

We're here if you need anything else!

Yetty, AT&T Community Specialist

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