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27 Messages

Tue, Dec 1, 2020 7:56 PM

Random/Ghost notifications on iOS App

Hi All!

I have been starting to get random garage door/open/tilt/closed notifications that do not coincide with the garage door being open/closed.  Whether at home or away, it will randomly give me notifications and in the Device Log it shows as well.  What should I do to try to diagnosis the issue?

Community Support


6.8K Messages




My apologies for the random notifications you are receiving.

If you would please click on my user name and then click "Send PM" to send me a message with your name, address, account number so that I can have this looked into and have a specialist contact you to resolve the issue with the notifications from your garage door controller.

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