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dallasboy
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27 Messages

Tue, Dec 1, 2020 7:56 PM

Random/Ghost notifications on iOS App

Hi All!

I have been starting to get random garage door/open/tilt/closed notifications that do not coincide with the garage door being open/closed.  Whether at home or away, it will randomly give me notifications and in the Device Log it shows as well.  What should I do to try to diagnosis the issue?

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Brand User

Community Support

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6.4K Messages

6 m ago

dallasboy

Hello,

My apologies for the random notifications you are receiving.

If you would please click on my user name and then click "Send PM" to send me a message with your name, address, account number so that I can have this looked into and have a specialist contact you to resolve the issue with the notifications from your garage door controller.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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