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ATTDigitalLifeCS
Community Support
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7K Messages
3 years ago
Hi @StJoe,
We'd love to assist! In order to do so, we'll need additional information.
Please ensure that the wire is plugged in firmly. If it is, try un-plugging/plugging it back in. Also, let us know what service you have with us as well. We look forward to your response!
Collin, AT&T Community Specialist
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