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ATTDigitalLifeCS's profileBrand User
Community Support

Community Support

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6.4K Messages

Tue, Apr 18, 2017 2:53 PM

Need Help With a Contact Sensor?

Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor.

 

Access Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices then pick the Type of Sensor, surface or recessed.  There are pictures of each type to guide you.

 

Choose the solution you need from a list of topics including:

  • Basic Operation
  • Test Device
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Brand User

Community Support

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6.4K Messages

3 y ago

@tig1124  Hello. If you press the "#" on the keypad it will silence the beeping.

tig1124

Scholar

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96 Messages

3 y ago

I’ve already talked with a CSR about a replacement contact sensor, but how do I turn off the alert on the keypad? It keeps

beeping and I don’t want to listen to this for four days until the replacement sensor gets here to install.

Contributor

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1 Message

3 y ago

I recently replaced a bedroom contact sensor that was damaged. Now my system shows 2 listed sensors for that room. How do I delete the old

sensor off of my device list and get rid of the alerts?

Brand User

Community Support

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6.4K Messages

3 y ago

@Mfor85 - You can have a device unlearned from your system if you contact customer care.  You cannot do this through the app alone.

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