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New Member


2 Messages

Wed, Jul 8, 2020 1:10 PM

keypad problem

message "keypad tampered". what should I do?

Community Support


6.9K Messages


If the keypad itself is tampered, try removing the keypad from the backplate (by lifting it straight up) and then placing back into the backplate. This could clear the tamper if they keypad itself is tampered.

If the keypad indicates another device is tampered, please let me know by replying back.

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