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New Member

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9 Messages

Tue, Nov 24, 2020 3:54 PM

keypad change

How can I set the sound and lighting on my keypad in the master bedroom?

I have gone on line to adjust the bedroom key pad but it's not doing what I have changed in the ap. How can I make the change?

Community Support

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7K Messages

2 years ago

@cfkimsey  Hello. In the Digital Life app under devices, you would tap on keypad and then "edit device settings"  the volume and backlight settings are listed there. If you have already adjusted there , could you let me know what it is not doing?

New Member

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9 Messages

2 years ago

Thanks you for your response. I went to the devices and changed the settings but couldn't get it to work. I called Digital Life and the person i spoke with insisted it is not available (over and over). I asked for a technician that could help on the phone his response was he could schedule a technician to come by for $99 and refused to connect me to someone else. I'll try again on the ap.. wish me luck. (Frustrating)

Community Support

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7K Messages

2 years ago

@cfkimsey  Hello again. My apologies for that experience as that is not what we want for our customers. Would you please tell me what you are wanting to do regarding the lighting and the sound that is not working? I am not sure if you are wanting to increase or decrease...  I was able to locate your account based off of the email address that you used for the forum and I would  be happy to have one of our technical folks take a look on the back end for you.

Thank you

New Member

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9 Messages

2 years ago

I want to decrease all sound and lighting to the master bedroom key pad. Particularly the light which shines so bright at night. I had it changed and for some reason it went back to original setting.  When I have tried to sign in to the Digital life website now it is not allowing me in. It says lost connection and to retry it does the same thing. Thank you for your help.

New Member

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9 Messages

2 years ago

Thank you for trying to correct my problem.

Community Support

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7K Messages

2 years ago

@cfkimsey  Okay, please give me a few minutes to have this worked on for you and I will circle back once i have an update. As for the website, please clear your cache/cookies/history and then go and log back in.

Community Support

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7K Messages

2 years ago

@cfkimsey  Hey there. One of our technical folks is currently pushing a software update to your system. It is going to take a bit... I will circle back once completed.

Community Support

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7K Messages

2 years ago

@cfkimsey  Hi again. Would you please log in and try adjusting them again? Let me know if that worked or still an issue please. Thank you

New Member

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9 Messages

2 years ago

I tried both on my computer. It didn't work. I closed the ap on the computer and opened the ap on my Iphone. I made changes saved. Then changed again to the level I wanted and it still has not made the change on the keypad.

Help. I'm at such a loss. I'm recovery from major surgery and would love to have this fixed so I can sleep without the bright light in my bedroom.  Thank you for anything you can do.

Community Support

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7K Messages

2 years ago

@cfkimsey  Okay can you go look at your keypad in your bedroom and see if the lighting and sound are adjusted low enough for you? It was dialed down by 50%.. or do you want it lower? I had someone change it on the back end.

(edited)

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