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DigitalLife20's profile

Contributor

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4 Messages

Mon, Jul 19, 2021 9:15 PM

iOS/ZTE Tablet App Updates Coming at All?

Hello just seeing when there will be an update to the Digital Life app for iOS? My Digital Life app for the Apple Watch stopped working over a year plus ago and it’s been almost a year and a half since the last iOS device update.  Current version of Digital Life now crashes and times out a ton with iOS 14.6 using an iPhone 12 Pro Max.  Lastly any updates to the Zte tablets? Been a few years since that was able to update and this can barely connect properly. 

Community Support

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6.5K Messages

3 m ago

@DigitalLife20 

Good morning,

I do not have access to the app or ZTE tablet update schedule and cannot give you a date for the next update. Have you tried uninstalling and reinstalling the Digital Life app on your phone? This may resolve the issue.

Resetting your ZTE tablet may resolve the issues you are having with the tablet. Here are the steps:

Troubleshooting & Resetting your AT&T Digital Life In Home Tablet, try these steps:

  1. Make sure the main Digital Life Controller is connected to the router via broadband
  2. Ensure the in home tablet is connected to the same router via wifi
  3. Ensure you use the same password is being used for the DL app
  4. Reset the tablet & Wi-Fi credentials:
    1. Flash Erase the IHT by hold power and volume up until you see the ZTE screen
    2. Follow the on-screen prompts (up/down is volume keys and power button is select)
  5. Reconnect to Wi-Fi using your credentials
  6. Log in to your Digital Life account using the same username and password used to log into your Digital Life app.

(edited)

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