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1 Message

Sun, Sep 6, 2020 4:13 PM

Garage door won't open/close with app

We can't open or close our garage door with our app. The garage door opens fine with our car openers and the wall mounted button so it's only the app that won't open it. We've had 2 technicians come out and neither could fix it. The first one re-wired something on the main motor and said he tightened up some loose wires. The second technician replaces the tilt sensor and battery. It's annoying that no one seems to know what the problem is or can fix it!!!! Has anyone else had this issue with their garage door not working in the app??

Community Support

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6.5K Messages

1 y ago

@nursekp  Hello. My apologies for the issue that you are having. I was able to locate your account based off of the email address that you used for the forum. I have submitted this issue over to one of our specialists and they will be reaching out to you within the next 24-48 business hours to get an appointment set up to get this completely resolved for you.

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