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J

New Member

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2 Messages

Mon, Sep 6, 2021 5:39 PM

Closed

Editing/Modifying a payment arrangement

I tried to edit/modify a scheduled payment online.  I wanted to now split the payment between 2 saved payment methods.  I changed the amount for the one payment method, kept the same date, clicked the box for "split payment", and entered the second payment amount, method, and date.  I keep getting an error message telling me that I already have a payment scheduled for that date and to choose another date.  I don't want another date as it would have to be the day after the original date and i dont want to lose service.  Please advise how I would change this.  Thank you.

Constructive

Employee

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30K Messages

1 year ago

The system will only allow you so many days out. So if your trying to push it out then your extended as far out as it will allow 

New Member

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2 Messages

1 year ago

I'm not trying to extend it out further than the original agreement.  I kept the same date but just trying to split the payment and it's not letting me.  

Community Support

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7K Messages

1 year ago

@jsrupfam  Hello. Is this for a Digital Life payment or another service?

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