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J

New Member

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2 Messages

Thu, May 28, 2020 11:13 PM

door magnet sensor came off door

door magnet sensor came off.... I taped it back on the door, but msg on control unit states that it's offlne.... how do I get it back online

Responses

Community Support

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6.5K Messages

1 y ago

@Jack_Fraser Hello. I would suggest taking the battery out and then putting it back in. If the battery is slightly not in correctly it would cause it to go offline.

New Member

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2 Messages

.... it was not the unit with the battery that fell off the door.... it was the magnet opposite the sensor. So the battery was not replaced.

Community Support

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6.5K Messages

Could you try taking the battery out and back in so it "resets" it to see if that corrects the offline?

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