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New Member

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3 Messages

Fri, Jul 23, 2021 3:56 PM

Door lock issues

I replaced the batteries on my door, but the buttons are still not working.  Is there a way to reset it?

Accepted Solution

New Member

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3 Messages

3 m ago

Yes because it was replaced 

Community Support

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6.5K Messages

3 m ago

@njordan1920 

Just a few questions so I can better troubleshoot the issue with you.

  • Is the door lock powering on? If not, please make sure the batteries are inserted correctly.
  • Is this a push button or touchscreen lock?

Community Support

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6.5K Messages

3 m ago

@ckincannon 

What is the street address of your home? This message has been marked private so your address information is safe.

New Member

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3 Messages

3 m ago

Thank you, but a technician came out this weekend and replaced it. 

Community Support

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6.5K Messages

3 m ago

That is great news. So your door lock is working as it should?

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