Door lock issues

Yes because it was replaced 

@njordan1920 

Just a few questions so I can better troubleshoot the issue with you.

• Is the door lock powering on? If not, please make sure the batteries are inserted correctly.
• Is this a push button or touchscreen lock?

@ckincannon 

What is the street address of your home? This message has been marked private so your address information is safe.

Thank you, but a technician came out this weekend and replaced it. 

That is great news. So your door lock is working as it should?