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R
RWM
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The 5th element!

New Member

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101 Messages

Friday, June 3rd, 2022 2:10 AM

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price. 

 Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade.

Forcing a move is going to leave a very bitter taste in many subscribers’ mouths. 

RWM

New Member

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101 Messages

8 months ago

Really need to run this idea up the flagpole for AT&T review.

Anyone who wanted to transition has already voted to do that.

Look at the remaining subscription revenue versus the cost of preserving it by continuing on a broadband only connectivity, no support, no customer service basis.

Just as it is now. What say, AT&T? 

RWM

New Member

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101 Messages

8 months ago

What about it, AT&T?

Community Support

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7K Messages

8 months ago

@RWM  Hello. Unfortunately, this is not an option. We do have the partnership with Brinks Home for our customers to be able to switch to and enjoy new equipment and same monthly rate that they are paying now.

RWM

New Member

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101 Messages

8 months ago

As earlier mentioned, lock-in terms of the the Brinks ‘deal’ are onerous, and some equipment is simply not supported.

Time to consider an unmonitored, no-support, as-is, Plan B to sustain DigitalLife. There is continuing revenue on not much continuing expense there to harvest.

(edited)

RWM

New Member

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101 Messages

7 months ago

When AT&T shuts you off, despite your expressed continued willingness and offer to pay for a no support mode, they render worthless subscribers' significant investments in DigitalLife equipment. That's a taking.

"The Digital Life app is part of the paid service agreement. When your Digital Life service is disconnected you no longer have access to the app or controlling your system from the keypad.”

(edited)

RWM

New Member

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101 Messages

7 months ago

AT&T's decision to remove other peoples' agreement with me that AT&T rendering worthless subscribers' three-year mandated investments in DigitalLife equipment represents an imminent taking, doesn't eliminate them as a class.

(edited)

Constructive

Employee

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30.4K Messages

7 months ago

huh?

RWM

New Member

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101 Messages

6 months ago

See posts by @clua1102 of 7/14 and @Jlsh12 of 7/23

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