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RWM
20th Community Anniversary
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The 5th element!

New Member

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101 Messages

Fri, Jun 3, 2022 2:10 AM

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price. 

 Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade.

Forcing a move is going to leave a very bitter taste in many subscribers’ mouths. 

RWM

New Member

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101 Messages

6 months ago

The Brinks ‘deal’ is terrible. I never used monitoring. I can forego service, which I used twice in ten years to fix a camera feed. Just interested in still having the app.

(edited)

Constructive

Employee

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29.9K Messages

6 months ago

the digital life system nor the app will work without an active account 

RWM

New Member

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101 Messages

6 months ago

If AT&T chooses to deactivate all remaining DigitalLife accounts, that's on them. I am sure that there are many current subscribers who would choose to retain an unmonitored, no-support service.

Constructive

Employee

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29.9K Messages

6 months ago

it has never been an

unmonitored, no-support service.

current services still work they just dont offer new service or if cancelled you cant renew 

Community Support

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7K Messages

6 months ago

AT&T Digital Life has not been sold off to Brinks Home™.  After 8/31/2022:

  1. The cameras and any other device that requires the Digital Life app will not work.
  2. If the home has Yale door locks are from Digital Life, they will continue to work locally. You can open the locks using a physical key or with the lock code. 
  3. The arming and disarming of your system will no longer work. Many  homeowners disconnect the power from the control panel and the keypad to eliminate erroneous beeps and sounds which they cannot control.
RWM

New Member

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101 Messages

6 months ago

With respect, we have had an unmonitored service at our request for years, due to the number of false alarms triggered. We are starting to see conflicting information about whether the service was effectively sold off to Brinks, and whether what remains of DigitalLife will and won’t work after 8/31/2022.

Community Support

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7K Messages

6 months ago

@RWM 

Yes. There is a lot of conflicting information out there regarding Digital Life. Digital Life was not sold to Brinks Home™. We simply offered our customers an option for monitoring service since we no longer support 3G services. We will also be phasing out the Digital Life service on 9/1/2022 and have notified all of our customers of the plan. 

I hope this helps.

RWM

New Member

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101 Messages

6 months ago

AT&T presently offers DigitalLife connectivity and communications via broadband services and could continue to offer that, at a fee, un-monitored, without customer service, for as long as those servers remained in operation. Why not do that?

Community Support

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7K Messages

6 months ago

AT&T Digital Life would only continue to offer this service if it is fully monitored and meets or exceeds industry standards. Without 3G backup to the broadband service, AT&T Digital Life would not be able to offer the best service to our customers. 

RWM

New Member

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101 Messages

6 months ago

If so (no 3G backup since April 2022), that's true today, and no one is complaining.

But I'll bet there are people complaining about the shut-down.

So let it continue to operate on broadband alone, un-monitored, with no customer service support, until the servers fail or the farm closes. Charge a fee to have a few people babysit the skeleton operation. They can work from home.

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