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M

New Member

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3 Messages

Thu, Nov 5, 2020 5:02 PM

Digital Life app required to be on home network?

I have not been able to log into the Digitial Life app when I am not on my home WiFi network.  My husband used to be able and now he has the same as myself.

Is there some setting we need to set to allow this?

Thanks!

Michelle

Community Support

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6.6K Messages

1 y ago

@michellehein20  Hello. My apologies that you are both having an issue. Could you please tell me what is happening when you try and launch the app when not at home? Is there an error message? What models of phones are you using? It should function as any other app and is not dependent upon being on your home Wi-Fi.  Please let me know the above answers and I will ask one of our technical folks. Thank you

(edited)

Community Support

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6.6K Messages

1 y ago

@michellehein20  Hello again. I asked one of our technical folks and they advised that if you are using iphones, to look under your settings, then cellular, and then scroll down to see if the digital life app is turned on..... if it is off that is why you cannot access off of Wi-Fi.... could you check, if off, turn it on, try logging into the app and let me know? If you are not using iphones, I'm sorry but i do not know the steps to get to cellular on Android.

(edited)

New Member

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3 Messages

1 y ago

The app acts like my password is incorrect.   It is correct.  The face recognition doesn't work while it does when I'm home. 

Community Support

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6.6K Messages

1 y ago

@michellehein20  We posted to each other about the same time so just wanna make sure you saw my response on the cellular settings?

New Member

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3 Messages

1 y ago

That was the issue.  Thanks!

Community Support

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6.6K Messages

1 y ago

@michellehein20  Great! I am so glad it was easily resolved. Enjoy the rest of your day!

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