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New Member

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4 Messages

Fri, Feb 7, 2020 5:51 PM

Cannot login to digital life touchscreen controller

I have 3 digital life touchscreen controls and cannot login through any of them.

I am able to login through the app on my phone just fine but not the touchscreen control tablets.

When I click the ? in the lower right corner to check for a software update, and go through the process, it says my tablets are up-to-date.

Current version listed is version 2.2.32.0624

This has been going on for more than a year and we have just been using our app or normal keypad, but we have these tablets mounted in 3 rooms and they are non-functional, but would like to get them working since we are going to sell our house soon.

mobilemax

Employee

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797 Messages

2 y ago

Hello,

Digital Life contact - “Call Digital Life Customer Care, 855.288. 2727, option 4.”

(edited)

Community Support

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6.6K Messages

2 y ago

Hello. I am going to send you a private conversation so that I can obtain your account information to have one of our technical folks take a look on the back end for you.

New Member

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4 Messages

Ok, look forward to your PM.

Thank you

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