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New Member

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2 Messages

Sat, Jan 9, 2021 9:10 PM

Battery Light Disconnected

Hi!  I recently had to replace the battery for my Digital Life.  However, when I replaced the battery, the battery light never turned back on.  Additionally, the keypad says that the DLC battery is still disconnected.  Despite this, the system still works and is able to arm itself.  I ordered a second new battery and the problem was still occurring.  Is there something else I am missing that I need to do?  I would love any help/advice.

New Member

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2 Messages

Il y a 1 a

The battery is a DLC100 if that is important information.

Community Support

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6.8K Messages

Il y a 1 a

@B_Ray  Hello. I was able to locate your account based off of the email address that you used for the forum. I had one of our technical folks take a look and it looks like you may have put the battery in backwards or it's not connected properly.  Here is a video on how to change the battery. Would you please ensure that everything is connected properly?

https://youtu.be/2aet2VSjWr8

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