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BurtCFII's profile
BurtCFII
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Employee

Employee

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47 Messages

Thu, Sep 24, 2020 2:20 AM

Alexa and Digital life issue

Over the past couple weeks or month.  Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it says its linked,  But when I ask Alexa again to control the Digital life.... it states the same thing it always says.  so I look at the Alexa app again and it says again my Digital Life needs to be linked.  The only way I can get it to work is to go online to the actual amazon site and disable the skill ( yes it shows its linked there) and reactivate the skill.  At this point it works but only for a little while.... it is never working the next day.  This was not always like this.... something has changed.

 

I am usually asking Alexa to ask Digital life to set alarm to instant.

 

Any advice would be helpful.  Thanks

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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6.9K Messages

2年前

@BurtCFII  Hello. Would you please re-enable the skill and let me know. All should be good now.

Community Support

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6.9K Messages

2年前

@BurtCFII  Hello. We are aware that there is an issue and are working with Amazon to rectify the issue.

BurtCFII

Employee

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47 Messages

2年前

Thank you @ATTDigitalLifeCS .  Everything looks like it is working again.  Thank you for getting back so quickly.

BurtCFII

Employee

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47 Messages

2年前

Stopped working again yesterday.  Today when I try and use the Digital Life Skill with Alexa,  Alexa doesn't  even respond.  Alexa works with all other skills,  Just no response at all when I try and use Alexa to control Digital Life. @ATTDigitalLifeCS

Community Support

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6.9K Messages

2年前

@BurtCFII  Hello. Go ahead and try it... there was some updating going on yesterday.

BurtCFII

Employee

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47 Messages

2年前

@ATTDigitalLifeCS It has been working these last couple days.  I'll keep an eye on it.  Thanks.

BurtCFII

Employee

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47 Messages

8分前

@ATTDigitalLifeCS The last couple days my Digital life has not worked with Alexa.  The same thing is going on....Says must be linked.  I go to the app and try to link and it will not go to the page to link on the app or the computer.  I have tried to disable and enable and will not even go to the page to put in a user name or password to link account.  Any help would be appreciated.  Thanks

Community Support

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6.9K Messages

8分前

@BurtCFII 

I am looking into this issue and will respond to you shortly.

Community Support

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6.9K Messages

8分前

@BurtCFII 

Hello,

Our technical team is looking into this issue. I will respond as soon as there is more information for you. 

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