Why are calls of known contacts being blocked

Multiple incoming calls from known contacts are being blocked. I have marked them as valid, but they continue to be blocked.

Responses

ATTHelp

Community Support

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210.9K Messages

2 months ago

Hi there alacrumba1, we want to help you receive calls from all of your contacts.

Since you've already made sure the numbers aren't blocked, we recommend you try troubleshooting the ActiveArmor app by uninstalling it and then reinstalling it. This may also be a glitch in the app, so check the App Store or the Google Play store for a software update.

Another reason why these calls may be blocked is because the contact's number has been flagged. ActiveArmor work to protect you by automatically blocking spam or fraudulent callers, even if the number isn't in your personal block list. In this scenario, you'll need to reach out to Hiya and their online help desk to fill out a form to remove the wrongfully flagged contacts.

Please let us know if you have any other questions, and thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

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