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Misssmithhh22's profile

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1 Message

Sunday, March 19th, 2023 12:09 AM

Who do i go to next for my refund at AT&T

I bought a phone case 2/28/23 they told me it would fit my phone, I didn’t have my phone since I just bought it from Apple , so I trusted them when they told me it would fit my phone , I get home and it doesn’t fit ! I went back 03/01/23 to return and get a refund since they didn’t have the case in my phone size, they issued me my refund to my debit card cause I paid with debit. And told me my refund would be in my account in 3 business days, we are now at 03/18/23 and I have yet to receive my refund , I’ve gone into the store and they tell me I have to wait a few days I did and nothing went in again and told me they waiting to hear from the home office ! But give me no information , just to keep waiting I’ve called att customer service and they tell me to go into the store but they are no help!! How do I get my refund I have all of my receipts and my bank showing I have not been credited the money !! 

ACE - Sage

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117.7K Messages

1 year ago

Does the original purchase show as paid out?  

No?  Then the charge didn't go through.  

Yes? 

If you have a receipt saying that credited back your debit card, But your account does not show it, then they never made the refund.

Find the receipt. Take that and the copy of your bank statement back to the store and tell them that the receipt shows they supposedly gave your your money back, but it does not show in your account.  

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