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Suzannamarie's profile

New Member

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1 Message

Wednesday, January 18th, 2023 4:29 AM

Where are my pictures in the cloud?

I cannot find my pictures in the cloud.

ACE - Expert

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64.7K Messages

1 year ago

What cloud? There are many different clouds.

ACE - Sage

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117.6K Messages

1 year ago

That would depend on which Cloud you were using to back up your pictures. If you even turned on back up from your devices.

AT&T's personal cloud is a paid service after your 30 days trial.

https://www.att.com/features/att-personal-cloud/

Community Support

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232.2K Messages

1 year ago

Hi there Suzannamarie!

 

We understand the importance of being able to have access to your photos and would like to help locate your pictures that's on your cloud. 

 

If you backed up your data on a cloud, like AT&T's Personal Cloud, then follow the steps listed below to restore your photos: 

  1. Open the AT&T Personal Cloud app.
  2. Tap the menu (3 lines), then choose Settings.
  3. Choose Tools, then Content Restore.
  4. Tap the Photo category to restore. 
  5. Select Restore.

We hope this helps. Thanks for visiting our Community Forums! We're here if you have any additional questions. 

 

Whitley, AT&T Community Specialist

  

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