SCAMMED BY THE AT&T 3RD PARTY TRADE IN PROGRAM /WAREHOUSE PROCESSING CENTE
To start off I've been an AT&T customer since when they were cingular. A loyal customer up until what I've experienced this month, I'm considering to cancel all my services with you.
I traded in my perfectly purple samsung galaxy s9 plus phone when I bought the galaxy note ultra 20 plus online. This warehouse that process phones are doing something illegal. They claimed the samsung galaxy s9 (i sent a galaxy s9+) screen was not working. The Online trade in support rep told me they processed a samsung galaxy 9, not a plus mind you, and wrote screen was bruised, not working, burned. BURNED? I MAILED IT IN WITH the optimal protective case on . So it's my fault they sent a filmsy small package to mail it in? Something isn't right at this warehouse. then send back my phone. if it's not gonna service a purpose might as well mail it back to me.
Initially when I checked the status of my phone, they received it on Sept. 8th, and it was received by a person. They didn't even have a confirmation number saying the warehouse received it. From the get go, I knew something was NOT right. they processed it on sept 21st. thats a long time for something to happen.
ATT YOU NEED TO INVESTIGATE THAT WAREHOUSE!!!! THEY ARE NOT DOING YOU ALL A FAVOR. I FILED A COMPLAINT WITH THE FTC. YOU ALL NEED TO WAKE UP OR YOU WILL LOSE ALL YOUR CUSTOMERS, EVEN LOYAL CUSTOMERS LIKE ME.