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Tutor

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4 Messages

Sun, Nov 5, 2017 5:57 AM

Remove DIRECTV SET-TOP BOX from phone

How do I get rid of the remote control pop-up from my Samsung Android? It just started appearing last week; I did not ask for it and do not want it.

It is labeled DIRECTV SET-TOP BOX by Homebase.

Responses

Accepted Solution

Official Solution

Tutor

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1 Message

2 years ago

Search your apps for the samsung peel remote.  From there go to the app's settings.  Turn off the lock screen widgets.  This should clear it out.  Worked for me on my galaxy 6.

Contributor

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1 Message

3 years ago

 I-can't-get-to-my-space-bar-because-it-is-covered-up-by-the-on-screen-controller.

Contributor

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1 Message

3 years ago

It is driving me crazy.  I don't even have AT&T or DirecTv app on my phone

GLIMMERMAN76

ACE - Expert

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18.7K Messages

3 years ago


@oneovronme wrote:

It is driving me crazy.  I don't even have AT&T or DirecTv app on my phone


just disable the app.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

3 years ago

Duh, why didn't think of that? Oh, because I cannot find eith an AT&T or DirecTV app on my phone!

GLIMMERMAN76

ACE - Expert

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18.7K Messages

3 years ago

Click show system apps them you will find it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

This appeared for me today and I do not have direct tv on this phone. Its a company phone.  I tried to disable but there is no app so what do I disable?

Contributor

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2 Messages

3 years ago

how did you remove yours. I don't have any apps for this and there is no disable options.

 

Tutor

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4 Messages

3 years ago

There are no apps for AT&T or DirecTV in my Samsung's Applications Manager or Applications list.

Where would I click to find the apps?

 

Brand User
ATTCares

Administrator

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107.5K Messages

3 years ago

Good Morning @warhick1962,

 

Thank you for bringing this to our attention! I can certainly understand how important it is to get this taken care of. Let's get started with some great steps!

 

You mentioned checking into your device application manager to delete the applications. This is definitely the best step to take in this case. When you attempted to clear the cache and data, did you go into your  Settings > Device > Applications > Application Manager >More > Show System Apps > Scroll down to DirecTV?

 

 We also have a great Device Support Center which offers personalized support. After selecting the make and model of your device, a list of tutorials will be created specifically for your device. 

 

I hope this helps out. Please let us know if you have any other questions or concerns, we are always happy to help!

 

Vanessa, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

I followed your instructions but did not find any apps listed as AT&T or
DirecTV.
Brand User
ATTCares

Administrator

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107.5K Messages

3 years ago

Hello @warhick1962


Thank you for reaching back out.  Please look in your Application manager for anything with remote in the title.  It could also be under Peel Smart Remote.  Once you find it, you will not be able to uninstall it but you can disable it.  


Please let us know if this works for you.  Have a great rest of your day! 


Vanessa, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Find an app called Peel Remote and disable or delete it.

Contributor

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1 Message

3 years ago

Thanks! No more annoying DirecTV popup on my lock screen.

Tutor

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2 Messages

3 years ago

I had this too & assumed it was a DirecTV app because it said "DirecTV Set-Top Box."  Turns out it's an app called Peel Remote.  Uninstall it & life is good again.