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New Member

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2 Messages

Fri, Feb 12, 2021 12:53 PM

Latest update has messed up my setup

Since the latest Att update, my Pandora plays but then abruptly shuts off once the phone goes to sleep/ screen goes black. This has never happened before. How do I stop this from happening?  It's very frustrating and annoying!!!!

ATTHelp

Community Support

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179.7K Messages

1 y ago

We can definitely help you stream Pandora, @Solidkay

We understand how annoying it is when the music stops and want to help ensure you're able to listen when and where you want. From your post it appears your app settings changed after the update.

  • Are you using Android or iOS? 
  • Do you have Power Savings Mode enabled? 

Check your power settings, and use AT&T Device Support for reference if you need it. Choose your device make/model then battery optimization and follow the prompts to learn how to manage your settings. 

Please give it a try, and let us know what you find. Thank you! 

Keny, AT&T Community Specialist 

New Member

 • 

2 Messages

1 y ago

Hi,

Tried all of that. Mid song, app shuts down. No idea how to fix this.

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