Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Help for your devices & games
Angel00711's profile

New Member

 • 

2 Messages

Sunday, April 9th, 2023 5:38 PM

I keep getting messages from Netflix and PayPal on my new phone.

Your a͏c͏‌c͏o͏‌u͏n͏t͏ is on hold. We're having some trouble with your current billing information.

Re͏͏c͏͏‌o͏͏‌v͏͏e͏͏r͏͏y͏͏ y͏͏‌o͏͏‌u͏͏r͏͏ a͏͏c͏͏c͏͏‌o͏͏u͏͏‌n͏͏t͏͏ i͏͏‌m͏͏m͏͏e͏͏d͏͏‌i͏͏a͏͏‌t͏͏e͏͏l͏͏y͏͏ c͏͏‌l͏͏i͏͏‌c͏͏k͏͏ l͏͏i͏͏‌n͏͏k͏͏ b͏͏‌e͏͏l͏͏‌‌l͏͏o͏͏w͏͏:

http://page-restart.us:[email scrubbed]/kar

P͏l͏e͏‌‌a͏s͏e͏ t͏a͏‌k͏e͏ a͏c͏t͏i͏‌o͏n͏ o͏n͏ y͏o͏‌u͏r͏ a͏c͏‌c͏o͏‌u͏n͏t͏ w͏i͏t͏‌‌h͏‌‌i͏n͏ 4͏‌8͏ h͏‌o͏u͏r͏s͏ t͏‌o͏ a͏v͏‌o͏‌i͏d͏ p͏‌e͏r͏m͏‌a͏n͏‌e͏n͏t͏ s͏u͏‌s͏p͏e͏‌n͏s͏i͏‌o͏n͏. 

Regards,

Netf‌lix Ser‌v‌ice

- and a similar experience with pay pal sending me warning of losing an account that I don't have with them.

-

And ever since I got this phone I can not use google play gift cards with an error saying they need more details before they can redeem any gift cards its been 2 months now and no solutions.

Accepted Solution

Official Solution

Community Support

 • 

232.1K Messages

1 year ago

Good afternoon @Angel00711 , your security is important to us and we are here to help!

You will need to contact Google to help with your gift card concern, though we are happy to help with your spam texts. 

In addition to the helpful suggestions by the ACEs, here are some additional options to help with spam texts:


You can forward the unwanted text message to us by sending it to 7726. 

​Check out this article on Spam and unwanted text for more tips.

Our ActiveArmor mobile security app can help block spam text messages. You can download it for free: 

  1. Download the app from the App store or Google Play store.
  2. Open the app and tap Next or Get Started.
  3. Choose your level of service: Free or Advanced.
  4. Read and accept the Terms & Conditions

 

Please let us know if this helps.

 

Joseph, AT&T Community Specialist

New Member

 • 

2 Messages

1 year ago

If google won't help me fix these issues with my phone or finding where these messages keep coming from maybe you can. 

Former Employee

 • 

32.9K Messages

1 year ago

Those are scam texts and e

Mails ignore and delete. AT&T can’t help with your google issues contact google 

ACE - Expert

 • 

24.5K Messages

1 year ago

It's a new form of scam/phish attempts that most providers are having difficulty stopping. I do not use AT&T (Google/Yahoo) mail (never have and never will) so I get very few of those but one or two do still manage to get thru with my email service. All you can do at present is ignore and delete.

ACE - Sage

 • 

117.6K Messages

1 year ago

Those are fishing attempts. Just delete them. I get them all the time

ACE - Sage

 • 

117.6K Messages

1 year ago

And ever since I got this phone I can not use google play gift cards with an error saying they need more details before they can redeem any gift cards its been 2 months now and no solutions.

Are you trying to purchase Google pay gift cards with carrier billing?

Google does not allow carrier billing anymore. If you want to purchase Google pay gift cards you have to buy them with a debit or credit card

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.