Help for your devices & games

New Member


1 Message

Saturday, January 2nd, 2021 4:44 AM

I found a wireless router near my apartment complex.

I found a wireless router near my apartment complex a few days ago. Customer service said someone would call me and retrieve it.  I would like to activate it and use it, I've never heard of this hardware before.  I've called and tried the chat (java) but haven't gotten any other responses.   I don't know who, or where it came from.  What do I do?   Thank you for your time, and I appreciate any help I can get.  Happy new year, God bless.

Former Sprint PCS customer service representative.

Shannon (Edited per community guidelines)

[email scrubbed]

ACE - Expert


27.5K Messages

3 years ago

What is the brand and model number?

P.S.  This is a PUBLIC forum.  Please remove your personal information.


Former Moderator


697 Messages

3 years ago

Hello @HappyNewYear2020,

Please be mindful about sharing your personal details like Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver license details, address. This is a public forum, and your privacy is very important to us. As per AT&T Community Forum's guidelines, your personal details will be scrubbed. Have a great day!

AT&T Moderator

Former Employee


32.9K Messages

3 years ago

No one will call you nor come out to retrieve it. AT&T isn’t going to support non AT&T equipment google would be your best bet. 

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