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jj23's profile

New Member


2 Messages

Saturday, January 14th, 2023 6:57 PM

I cant find hbomax tile to activate my subscrption.

Ive checked on the website and I dont see the hbomax tile, all the agents told me to look for it but i dont so any help would be great.


Community Support


210.3K Messages

2 months ago

Hello @jj23, we are here to help you with activating your HBO Max.


We recommend checking out our instructions on how to sign up for HBO Max to make sure you're doing it correctly. Depending on what device you're using, the steps may be different. 


We also recommend trying these troubleshooting steps:

  1. Sign out of your HBO Max and reinstall the app to ensure that you have the latest app version.
  2. Sign into your AT&T account and set up HBO Max again when prompted to. Look for 'Activate HBO Max' tile, to activate HBO Max before signing in.  
  3. Reset your AT&T Password and ensure that you log into HBO Max using the correct user ID and password associated with your qualified wireless account.
  4. Sign into HBO Max using the web browser, clear your cookies & cache and try switching browsers to reset your online access.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.


Let us know if this helps!


Mellira, AT&T Community Specialist

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