Skip to main content
AT&T Community Forums
V

New Member

 • 

1 Message

Sun, Oct 11, 2020 3:26 PM

How to remove app from sons phone.

I have the family app installed on my sons phone. I deleted it from mine thinking that would cancel everything on his phone as well. Instead, now he’s locked and I can’t fix it. 

Responses

Brand User
ATTHelp

Community Support

 • 

140.5K Messages

2 months ago

Thank you for reaching out @Vander4dcv.

 

We'd be happy to help get your son access to his device again.

 

Have you tried reinstalling the parent app from your device, then disabling the companion app from your side before uninstalling on his?

 

Let us know how this helps.

 

Vincent, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question