i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify although I have confirmed twice via phone that it does. It also says that it does on my account overview online I've gone for months without HBO and I'm at the point I need to get it since it is included in what I pay for or I need to go to another provider.
I don't have time to continue to call in or attempt to chat and not have this issue resolved.
Does anyone have experience with this or what I can do? I was told to get off my tech support call and get on live chat - then live chat had long wait times then couldn't help when i got in. Enough is enough.