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New Member


3 Messages

Fri, Dec 20, 2019 7:07 PM

HBO GO not working

I have been an unlimited (with free HBO +Watch TV) customer for several months now. I have not had a problem with the HBO GO app service until 5 days ago when suddenly I was prompted to sign in. I have tried several times via firestick, tablet and iphone, cleared my cache, reinstalled the app ect. Each attempt I am given the same error message " we are having trouble verifying your account...." "sorry we can't sign you in right now".


Brand User



108.6K Messages

2 months ago

Good evening @mlucas079,


Thank you for reaching out to us! 


Please send us a Private Message on here including your account e-mail address, as well as your primary phone number on your mobility account so we can look further into this for you.




KristinA, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.