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3 Messages
HBO GO not working
I have been an unlimited (with free HBO +Watch TV) customer for several months now. I have not had a problem with the HBO GO app service until 5 days ago when suddenly I was prompted to sign in. I have tried several times via firestick, tablet and iphone, cleared my cache, reinstalled the app ect. Each attempt I am given the same error message " we are having trouble verifying your account...." "sorry we can't sign you in right now".
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ATTHelp
Community Support
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144.5K Messages
a year ago
Good evening @mlucas079,
Thank you for reaching out to us!
Please send us a Private Message on here including your account e-mail address, as well as your primary phone number on your mobility account so we can look further into this for you.
KristinA, AT&T Community Specialist
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