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mundoswife's profile

Contributor

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1 Message

Saturday, October 6th, 2018 9:19 PM

Family map update

My family map app updated yesterday. I cannot get into the app now. It just goes in a loop telling me to go to play store to update. Play store says it is already updated. I have also tried unloading app and reinstalling. Nothing seems to work

Accepted Solution

Official Solution

Community Support

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229.8K Messages

5 years ago

Hello @mundoswife!

 

We recommend clearing the app cache and data prior to uninstalling and reinstalling the app.

 

Let us know if you have any further questions.

 

Lar, AT&T Community Specialist

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