Skip to main content
AT&T Community Forums
Announcements
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
Zbabys's profile

Contributor

 • 

1 Message

Fri, May 13, 2016 11:59 PM

downloading games

I have downloaded several hidden object games from playstore. They get to the installation step and never comes out of it. I still don't have a game of hidden objects, what could be wrong?😠

Responses

ATTMobilityCare

Community Support

 • 

15.2K Messages

5 years ago

Hi @Zbabys

 

Thank you for reaching out to AT&T Community Forums! We definitely apologize about the games not working on the phone! We look forward to getting you up and playing those games in no time!

 

Have you checked on the storage space of the device? Depending on the type of device, you can locate the steps for accessing the Storage space on the phone by going through the Device Support on AT&T’s website.

 

If the issue is though the Google Play Store, Google does have some great troubleshooting steps to try. If you're having trouble loading the Google Play Store or downloading apps and games, try these troubleshooting steps here. There is a total of 7 short steps, but the great thing is, you might come to a resolution before then.

 

If this still does not resolve the issue, please send us a Private Message for further assistance.

 

Hope this helps! Thank you for being the best part of AT&T!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Get started...

Ask a new question