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Voyager

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8 Messages

Thu, Aug 20, 2020 7:09 PM

AT&T Thanks APP

I been trying to log into the AT&T Thanks APP from a android 10 Galaxy S20+ phone and keep getting an authentication error for the last month.  The error is: Authentication error. 401- Server is currently not available.

I used to be able to log into the AT&T Thanks app in the past back in July 2020.  Appears to be an issue with my profile. I can't change my profile.  

Anyone else having these issues?

Responses

Brand User
ATTHelp

Community Support

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140.3K Messages

3 months ago

Let's look into helping you sign in to the AT&T Thanks app, @emilnj!

 

It's likely the account associated with the ID you entered is not eligible for the AT&T THANKS program, based on the following requirements:

 

Eligible

  • Must be an active consumer subscriber to a qualifying primary service.
  • DIRECTV, U-verse TV, AT&T Internet and Mobility postpaid consumer accounts qualify.
  • IRU accounts qualify.
  • EMO/RMO accounts qualify.
    Accounts must be in good standing.

Ineligible

  • AT&T TV NOW, DSL, landline phone, and Digital Life do not qualify.
  • COU, Prepaid and CRU accounts do not qualify.
  • Corporate and business accounts are not eligible.

You'll want to sign in to MyAT&T and confirm your account meets the eligibility requirements.

 

Hope this info helps.

 

Lar, AT&T Community Specialist

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Voyager

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8 Messages

3 months ago

Hi. Thanks I talked to a representative and the issue I am having is at&t's issue, not my account. I have an eligible account and there are significant issues at At&t's end authenticating correctly.. Not sure when it will be resolved. Appears the issues have been automatically presumed as ineligible accounts, which is not always the case. There are so many customers complaining about not being able to log into the at&t thanks app within the google playstore feedback. It has been very difficult to get in contact with the right contact/team to get the issue resolved. I dont see any feedback from the att thanks app playstore reviews for.the.many customers complaining they cant log in which is very frustrating and disturbing.

(edited)

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