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Tutor

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6 Messages

Mon, Nov 18, 2019 4:29 PM

At&T Thanks App

This is really frustration. I can’t log into my At&T thanks app. I’ve reset my password sooo many times. I’ve deleted and reinstalled the app and still can’t login. And the app doesn’t have someone I can reach out to regarding this problem!! And FYI I was able to login about a week or so ago. Where the heck is the help on this topic?

Responses

Brand User
ATTHelp

Community Support

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137.4K Messages

a year ago

Greetings @QqueenJazz,

 

We hate to hear that you're having issues with signing onto the AT&T Thanks App. We'd like to figure out why you're not able to login.

 

  • Have you gotten a error message whenever you attempted to logon to the Thanks app?
  • Are you aware of anyone else who may also have the same issue as you?

Feel free to let us know these details.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

a year ago

I don’t t know anyone who have this problem what does that have to do with me? and yes I get an error message 

Tutor

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6 Messages

a year ago

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Brand User
ATTHelp

Community Support

 • 

137.4K Messages

a year ago

Thanks for your feedback @QqueenJazz!

 

We know how important it is to access and utilize the AT&T THANKS app in order to enjoy the perks and rewards available. So we encourage you to contact our AT&T Customer Support Team for expedited service. Once you select the link, just scroll down to the bottom and choose to chat, or call.

 

Enjoy the rest of your day!

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
anish

New Member

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21 Messages

@ATTCares it didnt work. still i keep getting msg as Authentication error: Customer profile -1001 unable to retrieve all accounts

Tutor

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6 Messages

a year ago

Problem not solved! 

Voyager

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8 Messages

2 months ago

8/20/20

I keep on getting the error: Authentication error: Customer profile -1004 - the server is currently unavailable when using a firefox web browser.   The same message when using a android 10 phone: 401 - the server is currently unavailable

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