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Contributor

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2 Messages

Tue, Jan 1, 2019 5:50 PM

At&t thanks app

Anyone else not able to use the At&t thanks app to buy movie tickets?

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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111.4K Messages

a year ago

Hello @karlito66

 

We're here to help!

 

We would recommend checking for app updates with the AT&T Thanks app. If that doesn't help, you can access the AT&T Thanks/Promotions to redeem available tickets at participating theaters.

 

We hope this helps.

 

Dwight, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

First of all there are updates available for the thanks app.
Second I don’t think that anyone from the developers of the app are reading the reviews because there are hundreds of people telling them that they are having the same problem. Maybe you could pass it on. Thanks,
Karl
Brand User
ATTHelp

Administrator

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111.4K Messages

a year ago

Hello @karlito66,

 

Thanks for the feedback, we will be sure to pass it along! With regards to your app not working, what is happening when you try to purchase tickets? Are you receiving an error message? Have you encountered this issue before? 

 

If you haven't already, we recommend completing the following troubleshooting steps:

  • Uninstall your AT&T Thanks app
  • Clear your cache, cookies, and browser history
  • Reinstall the app

Let us know if this works!

 

Bobbie, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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New Member

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21 Messages

@ATTCares it didnt work.. it says Authentication error: Customer profile -1001 unable to retrieve all accounts

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