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New Member

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1 Message

Mon, Jun 1, 2020 11:27 PM

Military Restoral/Reactivation

Just got back from a deployment. I understand that with the current COVID situation they may not be working as much hours, but it's been two days since I sent the military support team an email to reactivate my phone. The only message I got was an automated email with my case number and that I should receive an email after it has been completed. All I really want to know is if someone is actually working on it and when I should be expecting it to be done?

ATTHelp

Community Support

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179.9K Messages

2 y ago

Greetings @davecraze,

 

It's nice to have you back! We'd be more than happy to provide you with some assistance in regards to restoral of service.

  • What type of an account do you have? Is it post-paid or prepaid?
  • Have you tried going to the store to get your service restored?

Jacob, AT&T Community Specialist

 

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