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K

New Member

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1 Message

Thu, Jan 14, 2021 2:24 PM

WiFi calling

Hello, I am currently deployed in Iraq so I put a line on my account on a military suspension. I want to turn on WiFi calling however it’s saying I need to get it approved through you guys. How do I do that? 

[EDITED per Community Guidelines - removed personal information]

Responses

sandblaster

ACE - Expert

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46K Messages

11 days ago

You need active service to use WiFi calling. You would need to take your line off suspension. However, unless it was previously activated, you can’t activate WiFi calling from abroad. Even if activated, I don’t believe WiFi calling will work from Iraq.

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ATTHelp

Community Support

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144.9K Messages

8 days ago

We appreciate your service to our country, @Kristiana23!

 

We want to look into your query about using Wi-Fi Calling while abroad and your account voluntarily suspended. Currently, as @sandblaster already clarified, in order for Wi-Fi Calling to work your account will have to be active and Wi-Fi Calling service may not be available in your current area.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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