Not honoring military discount
My husband has been to the store twice with his documentation (DD214 and Health card). First time the rep didn’t enter the discount and now the second rep entered it as active military instead of Veteran. We’re getting emails saying the discount won’t be applied unless he verifies employment. Online reps won’t accept the DD214 or Health card for eligibility, says it has to be done in store but can’t get the store to correct it either. It’s an authorized dealer store, not corporate. I can’t locate a corporate store near us. Been dealing with this for 2 weeks, ever since we purchased the phones. I’ve spent countless hours with online agents, 3 hours today alone along with transfers to six different agents. We’re beyond frustrated. Refuse to pay Veterans Advantage every month just to get this discount processed when a DD214 is acceptable eligibility at the store.