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Teacher

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3 Messages

Mon, Apr 22, 2019 6:37 PM

Military / Veteran Discounts, not really....

AT&T is offering Veteran, Military discounts, or so they would have you believe.  It is really just a marketing ploy.  Why do I say that:

1) Because you have to have AT&T Wireless to get the discounts.  If you have AT&T Phone, Internet, and TV, but not wireless, you are not eligible.  It is just a ploy to get you to switch to AT&T Wireless, and bundle your services with them.

2) Also, if you have a prior promotional discount on your AT&T Internet, you are not eligible for the discount.  A true discount would be based upon your military service, not your AT&T plan.

If it was a true Veterans discount, it would be applied to Veterans, regardless of the service, without you having to buy something specific to get it.  AT&T is USING the Veteran advertising for their own gain.  The exceptions on the promotion indicate that only care about your service to your country if they can profit from it.

Responses

Accepted Solution

Official Solution

Rscarol

Scholar

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156 Messages

a year ago

Actually, looks like honorably discharged DOD servicemembers can get the discount by showing their DD214 at an att store. https://www.att.com/poeportal/selfassessment/veterans Also, seems there are discounts on DirecTV, uVerse, and wireless. What att services do you subscribe to which you need the discount applied to ?
Rscarol

Scholar

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156 Messages

a year ago

While I can not speak to discounts offered to Vetrans who are former military service members there is a reason for the discounts being the same 15% for all military and government employees. Ethics laws require the same discount regardless to sub-group of employees. Here's the example I found from OGE: 1. Employees may accept discounts on automobile rentals, hotel rates, or cell phone rates that are offered to all Government employees. 1. Employees may not participate in discounts or benefits to subgroups of employees, i.e., free magazine subscriptions only to employees located at HQ; or discounts on automobiles if the offer is extended only to scientists employed at the Office of National Programs or a particular Agency or Division.

Teacher

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3 Messages

a year ago

Thank you for the reply, but as you point out, it applies to active duty military and Government Employees only ( It also applies to Government Contractors). 

 

AT&T should state that the discount is for Active Military only, and not try to sell it as a Veterans Discount,  Veterans are not included in the group you specify, and they do not fall under OGE or FAR/DFAR rules.

 

If AT&T wants to honor Veterans Military Service with a specific discount that is exclusive of all other discounts, as they imply in their advertisement.

Teacher

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3 Messages

a year ago

THIS IS NOT SOLVED!  I stand by my original post. 

 

AT&T is not really recognizing veterans.

As requested, I went to an AT&T store.  I got the same answer, "You are not eligible for a Veterans discount", because it only applies to Wireless customers.  See my first post. 

I have AT&T Phone, Internet and TV services, and I have been told now three separate times that I cannot have any discounts.

 

 

 

 

Tutor

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1 Message

a year ago

I’m a retired vet & bought my at&t cell phone at Best Buy then drove to the physical at&t store.  Showed my retired ID card, they entered it into their system & bang, it was done.  Hope this helps!  Cheers

sandblaster

ACE - Expert

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37.9K Messages

a year ago

@cdaniels1 ATT does offer a military discount on tv service and home internet service and they are the only provider I know of that does. However, you do have to have qualifying wireless service to get those discounts. I can verify I am getting the discount on wireless, Directv and home internet. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I am a Veteran (USAF). 

Tutor

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4 Messages

10 months ago

I agree with you... the entire "military discount" is a joke because they won't honor it. My husband has been an active military member for 16 years. I have tried for 2 years to get the discount and I have been given incorrect information EVERY single time I call. If I had the money to switch companies today I would. I hate being lied to and I hate dishonest companies that makeup so many different rules that their own employees don't know what is correct!

sandblaster

ACE - Expert

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37.9K Messages

10 months ago

@Twyman Once again, the military discount is real and they do honor it. I’m getting it on wireless, internet and tv service. I have no idea what you’ve been doing for two years, it took me 5 minutes to get my discount. I can’t speak to ATT employees not knowing but you can get honest and correct answers here.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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11 Messages

10 months ago

I am in the same boat as you. They simply lied and the sales person that signed you up, knew this and rolled with it anyways.

Tutor

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11 Messages

10 months ago

Clearly you failed to read the initial post. Go back and read it again

Tutor

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2 Messages

10 months ago

I think the issue we are having here is someone just wants to have a one size fit all discount but that’s now the world works. We didn’t join the military so we can get discounts. Although it is rather a sweet bonus IF you have their wireless service. Guess what I had AT&T for internet and direct tv, this past weekend my wife and switched to AT&T wireless. Guess what? I got $15 off my wireless bill AND $15 off my internet/tv bill. All I did was say I’m a veteran. I didn’t even have to show my ID Card. We need to stop this entitlement nonsense. You want the discount get the wireless service. Period. 

Tutor

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11 Messages

10 months ago

I can agree with you now that ive researched plenty about this issue. However, for many now and many more to come the sales people are not making this a clear cut explanation. Instead they are giving only enough information to get you to sign up for a service or services that in the end turns out you need more to qualify. This is an underhanded method and clearly unethical. They should not even mention a discount and should keep it ONLY for those obtaining a wireless plan.

Tutor

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2 Messages

9 months ago

Then why not get a wireless phone through AT&T if that is all that is preventing you from getting the discount??? 

Ive been receiving the veterans discount from the day I signed for AT&T wireless phone service, WAY BEFORE all these other services were even offered(got my phone and wireless account in 2005)!!!

{keep it courteous}

 

I have issues with things that AT&T does and supports, but I have yet to find a cellular provider that has equal coverage in the areas where I travel and/or live! 

Could say that I’m stuck being an AT&T customer!!! 

No cellular provider I KNOW of provides service in the entire county where I live!!! 

Not Sprint, Verizon, Ntellos, nor any provider that I’ve come into contact with customers they have who come into this county!!!

Tutor

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11 Messages

9 months ago

Did you read my post thoroughly? Were you able to comprehend? Please refrain from answering a post in an offensive manner. It is not necessary to get the point across. My gripe is simple on the fact that the sales people are not giving you 100% the information. I was misled into thinking that there was a discount as a veteran by simply having the service. I merely expressed my discord with the way things have gone to get me to move to At&t. Believe me I would not have changed to At&t from Comcast who guaranteed me 90% of the provisioned speed where as At&t does not guarantee anything about their speed.